Customer Relationship Executive

7 days ago

Nagpur Maharashtra, India nirvana_association Full time

**Job Title**: Customer Relationship Executive (CRE)

**Location**: [Nagpur]

**Job Type**: Full-time

**Key Responsibilities**:

- Develop and maintain relationships with clients to ensure customer satisfaction.
- Provide information on products and services, helping customers make informed decisions.
- Regularly follow up with existing clients to ensure their needs are being met and to identify any areas for improvement.
- Assist in resolving customer issues, complaints, and service problems in a timely and efficient manner.
- Work closely with the sales, support, and other teams to ensure customer needs are met.
- Update customer records and maintain accurate documentation in the CRM system.
- Monitor customer feedback and escalate any unresolved issues to the appropriate department.
- Ensure a smooth onboarding process for new customers.
- Help in identifying opportunities for upselling and cross-selling additional products or services.

**Skills and Qualifications**:

- Bachelor’s degree or equivalent.
- Proven experience in customer service or relationship management (preferred but not mandatory).
- Strong verbal and written communication skills in [insert language(s)].
- Ability to listen actively and respond empathetically to customer concerns.
- Excellent problem-solving skills and attention to detail.
- Strong organizational skills and the ability to multitask.
- Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, etc.).
- Positive attitude, patience, and ability to work under pressure.

**Desired Attributes**:

- High level of professionalism and empathy towards customers.
- Ability to work collaboratively in a team environment.
- Strong follow-up skills and attention to customer satisfaction.
- Goal-oriented and motivated to meet performance targets.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Compensation Package:

- Yearly bonus

Schedule:

- Day shift

**Experience**:

- Telecalling: 1 year (required)
- Fluent English: 1 year (required)
- Good communication: 1 year (required)
- Clint Handling: 1 year (required)

Work Location: In person

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