Customer Relationship Executive

1 week ago


Pratap Nagar Jaipur Rajasthan, India Lunawat Gems Full time

**Job Overview**:
**Qualifications and Skills**:

- Proficiency in customer feedback management, ensuring feedback is systematically collected and analyzed to enhance customer satisfaction.
- Expertise in developing upselling and cross-selling strategies to maximize revenue potential from existing clients.
- Ability to map customer journeys effectively, identifying touchpoints and enhancing customer experience.
- Strong data analysis skills to interpret customer data and generate actionable insights for strategic decision-making.
- Experience in implementing customer retention strategies that increase loyalty and long-term engagement.
- Proven conflict resolution skills to address customer issues promptly and effectively, maintaining positive relationships.
- Competence in omnichannel communication, ensuring seamless interactions across various customer communication channels.

**Roles and Responsibilities**:

- Develop and implement customer relationship strategies to increase customer satisfaction and loyalty.
- Analyze customer feedback and data to guide improvements in customer experience and product offerings.
- Coordinate with sales and marketing teams to execute upselling and cross-selling strategies, maximizing revenue streams.
- Ensure customer journey maps are aligned to enhance the overall customer experience and drive business goals.
- Utilize CRM software to maintain detailed records of interactions, ensuring personalized customer service.
- Lead initiatives aimed at boosting customer retention, leveraging statistical analysis and insights.
- Address and resolve customer complaints in a professional and timely manner to uphold company reputation.
- Collaborate with cross-functional teams to ensure a cohesive and comprehensive approach to customer engagement.

➡Fluency in English should be preferred

➡Immediate Joiners are highly preferred.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Are you comfortable for English Communication?
- Are you comfortable for Sitapura location?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9530066667
Application Deadline: 30/01/2025



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