Operations Manager
3 days ago
Position Overview
We are seeking an Operations Manager to oversee and manage the day-to-day working of MeFree, ensuring smooth functioning of business operations across procurement, production, logistics, customer fulfilment, and vendor management. This role requires a hands-on, detail-oriented professional with the ability to streamline processes, manage teams, and coordinate with other departments to achieve business goals.
Key Responsibilities
Operations Management
Supervise daily operations across in-house manufacturing and outsourced processes for yoga props and apparel.
- Ensure quality checks on material purchased and goods produced.
- Oversee inventory levels, stock rotation, and timely replenishment.
Implement operational systems, processes, and best practices aligned with company goals.
Vendor & Procurement Management
Liaise with suppliers and external vendors for timely procurement of raw materials and finished goods.
- Negotiate terms, manage contracts, and evaluate vendor performance.
Ensure timely payments and compliance with agreed service levels.
Order Fulfilment & Customer Service
Coordinate with the sales and CRM teams to ensure timely order processing and delivery.
- Monitor logistics (domestic & international) and address bottlenecks in supply chain.
Ensure effective customer redressal mechanisms for complaints or returns.
Warehouse & Logistics
Manage warehouse activities at Bhiwandi, ensuring smooth inbound and outbound flow.
- Oversee storage practices to reduce wastage, shrinkage, and damage.
Coordinate with logistics partners for cost-efficient and timely deliveries.
People & Team Management
Supervise operational staff and ensure productivity across teams.
- Provide training to ensure adherence to operational procedures.
Collaborate with HR to manage scheduling, leave planning, and performance tracking.
Process Improvement & Reporting
Continuously monitor operational efficiency and identify areas for improvement.
- Ensure compliance with statutory requirements related to operations .Prepare and present weekly/monthly MIS reports covering production, procurement, inventory, logistics, and operational KPIs.
Qualifications & Skills
- Bachelors degree in Business Administration, Supply Chain, or related field (MBA preferred).
- 35 years of experience in operations, preferably in retail, e-commerce, or manufacturing.
- Strong knowledge of procurement, supply chain management, and logistics.
- Familiarity with ERP/CRM tools (Zoho experience is an advantage).
- Excellent leadership, organisational, and problem-solving skills.
- Strong communication and negotiation abilities.
- Ability to work under pressure and manage multiple priorities.
- Performance Indicators (KPIs)
- On-time order fulfilment rate.
- Reduction in operational costs.
- Inventory accuracy and stock turnaround time.
- Vendor compliance and cost savings achieved.
- Customer satisfaction ratings on fulfilment and delivery.
- Efficiency of warehouse and logistics operations.
- Work Environment
- Location: Mumbai (with frequent coordination with the Bhiwandi warehouse).
- Full-time, with flexibility for extended hours in peak seasons.
- Reporting: Directly to the Director/CEO.
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