Manager D&T

Delivery Manager – Finance & Treasury

Location –Hyderabad, India

The Delivery Manager is responsible for setting up and managing the Finance & Treasury SAP service portfolio at dsm-firmenich, including systems like SAP ECC, S/4HANA, and related cloud services. Working closely with the Chapter Lead, they define service strategies, oversee vendor contracts, and ensure high-quality service delivery in a complex global environment. They also support sourcing strategies, manage supplier relationships, and foster a collaborative "one team" approach between internal teams and external partners.

At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities, and we value diversity in the workplace.

• You are accountable for the delivery of the ECC & Treasury, S/4HANA (and related) services.
• You are owner of the Service contracts with the key service providers and accountable for the delivery of these services by this service provider.
• You are responsible for proper decisions and mitigations in case of service critical issues.
• You are responsible for the review and reporting of the service performance towards the dsm-firmenich business, GbS TS Management, DFO, D&T and Regional organization.
• You are responsible for the service content, references, dependencies, and availability of up-to-date service descriptions.
• You participate in development of business recovery, disaster recovery and continuity plan to deliver system availability, reliability, stability of services to meet agreed service levels.
• You over-see the identification, management and resolution of incidents, problem management, and change management, including liaison with and coordination between relevant stakeholders.
• You are responsible to track realization, verification of services delivered and invoice checks, input for tariffs, billing, and cross charging for services to the dsm- firmenich business.
• You follow global SAP trends and developments in the world and provide inputs to the technology roadmap.
• You challenge IT Suppliers on their service levels and innovation and jointly define strategic Key Performance Indicators and continuously drive improvement and find best balance between quality functionality and costs. Performance management. Fostering a high-performance culture including performance management of chapter members.

• Bachelor's or master's degree or equivalent experience.
• +/- 10 years of experience in the domain.
• Very good understanding of, and experience with SAP S/4HANA and related SAP (cloud) services. Experiences with other SAP Cloud services are welcome.
• Knowledge on Configuring, Testing of FI sub modules - GL, AP, AR, AA, etc.
• Knowledge on Integration of FI with MM and SD, expertise in Procure to Pay and Order to cash Cycles
• Configuring Foreign currency valuation & Translation, knowledge in Month end & Year end processes
• Configuring validations, substitution rules, working with Business Transaction Events (BTE's), interfaces (ALE & EDI)
• Expertise skills in understanding business processes in SAP with legacy systems, mappings in SAP config
• Knowledge about supporting processes in SAP clouds like change management, release and transport management.
• Strong analytical skills
• In-depth knowledge about and experience with Application Managed Services to be an equal counterpart in discussions (content, concepts, technology) and overlook the services landscape and service providers
• Fluent in English, both in writing and verbally.
• Ability to communicate in a clear and effective way to senior stakeholders and to all levels in the organization.
• Excellent interpersonal and customer and business relations skills to leverage and orchestrate diverse stakeholders with adequate sense of urgency, share insights with colleagues.
• Excellent negotiation skills and confident in dealing with conflicting interests of the various stakeholders that often clash during work.

We Bring:

• Service Portfolio Management
  
  Leads the setup and management of Finance & Treasury service portfolios, including SAP ECC, S/4HANA Public Cloud, CALM, BTP, TalentSuite (HR), and other SAP-related cloud services.
• Strategic Service Development
  
  Collaborates closely with Chapter Leads to define, develop, and steer the direction of end-to-end SAP cloud service delivery aligned with business needs.
• Vendor & Contract Ownership
  
  Owns service contracts with external providers and is accountable for their delivery, ensuring high-quality service in a complex global environment.
• Cross-Functional Collaboration
  
  Works with Chapter Leads, Digital Partners, Regional Teams, and clients.

About dsm-firmenich:

At dsm-firmenich, we don't just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.

Because real progress only happens when we go beyond, together.

The application process:

Interested in this position? Please apply on-line by uploading your resume in English via our career portal (www. dsm-).

For further information, please contact Nisha Tiwari, Talent Acquisition Business Partner (Nisha.-)

Inclusion, belonging and equal opportunity statement:

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we're here to help – just let us know what you need, and we'll do everything we can to make it work.

Agency statement:

We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.