Area Manager

Job Description

JOB DESCRIPTION Job Purpose

This position is open with Bajaj Finance Ltd.

• Achieving & exceeding Business goals and targets for Commercial Vehicle Finance. Managing & grooming of the team to achieve their respective targets.

Duties and Responsibilities

• Achieving & exceeding Business goals and targets for Rural Two Wheeler Loans.
• Creating a strong & compliant sales culture to drive business.
• Sales Force Management, data management and efficient use of call center leads.
• Dealer visit along with sales manager/FOS.
• Portfolio management 99 PERCENT zero bucket collections.
• Maintaining FEMI at 9 PERCENT across location & span.
• Monthly 5 days location travel.
• Ensure teams adherence to sales governance & compliance processes.
• Adherence to customer delivery TAT.
• Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work.
• Recruiting and Retaining high performers.
• Team management & Grooming of the team to achieve their respective targets.
• Managing the Delinquency of the business sourced to ensure health of portfolio.
• Excel & PowerPoint presentation knowledge & skills.
• Daily review with ABSM regarding projections / activity plan for the day.
• Reviews with ABSM on projection versus delivery daily, to spur planning for the next day.
• Ensures execution of the defined activity plan for customer visits by the team during the day.
• Assists in Collections in HTS cases for buckets X and 1, as well as higher buckets.
• Provides feedback to under-performing team members - seeks to understand causes, to provide timely and appropriate inputs and support.
• Nominates team members for reward and recognition commensurate with their achievements; appreciates team members appropriately in internal forums as relevant.
• Resolves issues regarding documentations.
• Decides on approaching customers of risk-prone geographical areas and profiles, and to stop approaching specific profiles, based on delinquency patterns.
• Plans for business expansion - identifies and maps new areas, including fraud likelihoods, derives projections; shares and discusses with branch teams and ASSCs - takes inputs to make action plans clear; shares projections, action plans and budgets with RSM, seeking approval.
• Cascades finalized plans received from RSM to the team - derives aligned short-term performance benchmarks such as DRR; plans with team to achieve them.
• Periodically monitors team on productivity metrics, and assists in resolving their issues; monitors month on month productivity, WIRR, Insurance penetration, CC and CW lead penetration.
• Shortlists from among initial candidate lists, makes recommendations of known candidates; conducts initial interview with shortlisted candidates, providing comments as per format, and recommendations.
• Reviews and discusses achievement with team periodically; conducts mid-year and annual performance review per team member, providing feedback for their improvement.

MAJOR CHALLENGES

(Challenges faced on an ongoing basis in carrying out the job)

• Team Management.
• Retention of front line sales force.
• Maintaining consistent delivery of high performance.
• Attrition (on roll & off roll).

Required Qualifications and Experience Education

Graduation / MBA

Experience & Skills

• Graduation with 4 to 6 years and MBA with 3-4 years of relevant experience.
• Demonstrated success & achievement orientation.
• Strong analytical skills to drive channel performance and drive profitability.
• Strong bias for action & driving results in a high performance environment.
• People & Relationship Management skills.
• Excellent Communication and Negotiation Skills.
• Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.

Locations - BASIC SECTION Job Level

GB04

Job Title

Area Manager - Commercial Vehicle Fleet, Commercial Vehicle Fleet, Sales

Job Location

• Country: India
• State: MAHARASHTRA
• Region: West
• City: Mumbai
• Location Name: Mumbai - Thane
• Tier: Megapolis

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