Customer Support Executive

5 days ago


Chennai, Tamil Nadu, India Athulya Assisted Living Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Responding to customer queries in a timely and accurate way, via phone, email, or chat
  • Provide 24* 7 support to the callers and clients
  • Follow-up the potential inquiries and conversion
  • Responsible for the conversion of the inquiries
  • Organize the site visit to the potential inquiries/positive clients
  • Smooth relationship with all departments in ATHULYA
  • Ensure the TAT responds to the queries
  • Promote the services to the new clients and ensure the conversions
  • Complete back-end support to all the internal and external team members
  • Co-ordination with the clients completely from end-to-end services during their visit
  • Multi-tasking whenever required.

Requirements and skills:

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Qualification:

  • Any degree candidates can apply
  • English Fluency is Must
  • Any another languages (Kannada and Hindi /Malayalam/Telugu) Preferred


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