Software Asset Management

4 days ago

Kolkata, West Bengal, India Wipro Full time ₹ 4,00,000 - ₹ 6,00,000 per year
  • Should be ok withComplete WFO
  • Provide Technical Support for Desktop, Lotus Dominos mail client and MS office products.
  • Installation and troubleshooting of Operating systems (Windows 10)
  • Assisting users for any issues in their day-to-day IT operations
  • Monitoring the pending tickets and ensure regular updates
  • Troubleshooting 1st level Local network related issues
  • Troubleshooting 1st level laptop hardware related issues
  • Monitor the ticket SLAs and act against the SLA warnings
  • Troubleshoot application related issues
  • Configure & update Antivirus software
  • Resolve all Hardware and Paper Jam Issues with respect to Printers
  • Coordinate with Hardware support teams and resolve any hardware failures in the printers
  • Resolve any issues for the print service due to virus in the network.
  • Basic understanding on working of Active Directory, DNS, DHCP
  • Should have experience of software Vulnerabilities management & End of life and Blacklisted software management of endpoint devices.
  • Should have knowledge of software Installation, Updating and Removal.
  • Should have basic knowledge any software license management tool
  • Should have basic knowledge of Excel and reporting.
  • Should have knowledge of Windows patching and troubleshooting on endpoint device.

Mandatory Skills: ITIL - IT Hardware Asset Management .

Experience: 1-3 Years .

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