Digital Agency Operations Manager

Job description:

Hunter Marshall Remote Staffing is pleased to open applications for the position of remote Senior Operations Manager. Hunter Marshall is a remote staffing specialist bringing the best remote working people together with great Irish and UK employers.The successful candidate will remotely join a top UK Digital Agency operating internationally, benefits include a European working culture, paid time off and career development opportunities. You will be a senior team member in a positive workplace culture that recognises people's efforts and supports them on their career journey. This leading organisation specialises in delivering digital marketing solutions across SEO, PPC, content marketing, digital strategy and web development. Their clients include businesses in sectors such as hospitality, finance, legal, and e-commerce, focusing on measurable results and long-term growth.

Job Description

● Operational Leadership

○ Oversee the daily operations of the digital agency, ensuring projects are delivered on time, on budget and to the highest standard.

○ Complete templated contracts with relevant details for new clients.

○ Monitor contract terms and dates.

○ Keep the team informed of contractuals obligations to clients.

○ Develop, improve and implement operational strategies, policies, and procedures to drive efficiency and scalability.

● Resource & Workflow Management

○ Manage resource planning, allocation and utilisation across multiple projects and teams.

○ Coordinate between account management, creative, performance marketing and technical teams to ensure smooth workflow.

● Performance & Delivery

○ Define and monitor KPIs for operational success, identifying areas for improvement.

○ Implement project management best practices and tools .Fully own and maintain the accuracy on internal documents and tools such as-

i. Invoicing sheet.

ii.Client information sheets

boards/Slack pinned messages

iv.Dropbox storage/folders

v.Google drive folder

vi.Slack.

● Team Leadership & Development

○ Mentor and support team leads across departments, fostering a culture of accountability and collaboration.

○ Drive performance reviews, talent development, and succession planning.

● Financial & Commercial Oversight ○ Support budget planning, forecasting, and profitability tracking across client accounts.

○ Work with leadership on pricing models, contract reviews, and operational cost control.

● Client & Stakeholder Management .

○ Collaborate with account directors to ensure client expectations are met through efficient delivery.

○ Act as an escalation point for operational challenges impacting client satisfaction.

● Innovation & Continuous Improvement

○ Identify opportunities for automation, process optimization, and digital tools adoption.

○ Stay updated with industry best practices in digital agency operations.

○ Innovation & Continuous Improvement

● Reporting

○ Prepare and deliver management reports on a weekly and monthly basis.

○ Report on profitability of a client and team level. Understand and include the nuance around reporting of client context and recent performance to provide commercially sensible feedback .

○ Provide regular leadership reporting without prompting on time each month and weekly status updates.

○ Provide commercial context around reporting to turn hours and resource capacity into revenue reporting.

Requirements

● At least 8 years of experience in operations management, preferably within a digital agency, marketing services, or technology services environment.

● Proven track record of managing cross-functional teams and agency operations.

● Strong understanding of digital marketing, creative, and technology workflows.

● Experience with project management tools and methodologies .

● Strong financial and commercial acumen.

● Excellent leadership, communication, and stakeholder management skills.

● Ability to thrive in a fast-paced, client-focused environment.

Job Type: Full-time

Pay: ₹100,000.00 per month

Benefits:

• Provident Fund
• Work from home

Application Question(s):

• Have you digital agency experience? How many years?