Customer Service Specialist US Process

Company DescriptionPersistent Systems is an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help clients anticipate what's next. We work with industry-leading organizations worldwide, including 20 Fortune 50 companies and major US and Indian banks. Recognized for...

Company OverviewManfront Staffing Services Pvt. Ltd. is a premier technology-based recruitment and staffing services provider across India. Founded in 2017 and headquartered in Kolkata, the company is known for its professionalism and high standards in client services and industry integrity. With a wide presence in cities such as Delhi, Mumbai, and...

The Customer Specialist I (CS I) is responsible for delivering exceptional customer support by answering incoming calls, creating and managing cases in Salesforce, and resolving issues with a focus on first-call resolution. This role requires a proactive, customer-first professional who can effectively support both internal and external clients across...

Job Description:Job Title: US Accounting Specialist (AR, AP, GL)Location: Pune / RemoteJob Type: Full-timeJob Summary:We are seeking an experienced US Accounting Specialist to join our team. The successful candidate will be responsible for managing a range of accounting functions, including Accounts Receivable, Accounts Payable, and General Ledger....

Job DescriptionJob Title: IT Service Desk SpecialistLocation: Onsite – Zendesk OfficeDepartment: Global Service DeskLove helping people? Well, Zendesk is looking for an IT Service Desk Specialist who is a sharp go-getter You should be customer-centric, a problem solver, caring, honest, observant, humble, rational and above all else self-aware. To be...

Job DescriptionJob Title: IT Service Desk SpecialistLocation: Onsite – Zendesk OfficeDepartment: Global Service DeskLove helping people?Well, Zendesk is looking for an IT Service Desk Specialist who is a sharp go-getter You should be customer-centric, a problem solver, caring, honest, observant, humble, rational and above all else self-aware. To be...

Company: Top MNC companyDesignation: Associate Process SpecialistEligible Streams: BCom, BBA (2024 & 2025 Pass-outs)Location: PuneDivision: ServicesAbout the Role:The Associate Process Specialist will be part of companies Services Division, focusing primarily on Energy Management processes with a strong emphasis on Utilities. The role involves managing and...

Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queries Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues. Troubleshoot and resolve customer...

ResponsibilitiesKey ResponsibiltiesReview, analyze and process transactions in accordance with business process documents Ensuring customer satisfaction and strive to meet service standards by demonstrating accuracy with attention to detail, timely and methodical transaction processing Demonstrates ability to work on routine matters with minimum supervision...

Knowledge and Skills Required:Communication Skills:Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customersGood comprehension skills – ability to clearly understand and state the issues customers presentAbility to concentrate – follow customer's issues without distraction to resolutionGood...