USA/Europe Senior Travel Manager

4 days ago

Delhi, Delhi, India EdTerra Edventures Private Limited Full time

EdTerra EdVenture is India's leading student travel company, using experiential journeys to enhance curriculum-based learning and develop life skills. We design and operate educational tours across India and abroad, ensuring safety, learning, and fun for every child.

Role Overview
We are seeking a
dynamic, detail-oriented Outbound Travel Operations Manager
who will be responsible for planning, coordinating, and executing international educational tours for students. The role requires operational excellence, strong vendor management, and the ability to ensure seamless travel experiences aligned with EdTerra's quality standards.

Key Responsibilities

  • Plan and execute outbound student tours (Asia, Europe, USA, etc.) ensuring academic, safety, and experiential elements.
  • Handle end-to-end operations including travel bookings, visas, insurance, vendor coordination, and logistics management.
  • Liaise with schools, parents, and internal stakeholders for pre-tour briefings and post-tour debriefs.
  • Handle group visa processing, ticketing coordination, and documentation.
  • Negotiate and manage vendor contracts (airlines, hotels, transport partners) for quality and cost-effectiveness.
  • Manage on-tour support teams and ensure risk management protocols.
  • Create and maintain tour operation reports and budgets.
  • Ensure exceptional customer service throughout the travel lifecycle.
  • Stay updated with international travel trends, regulations, and safety protocols.

Requirements

  • Bachelor's degree (Hospitality, Travel, Tourism, or relevant field preferred).
  • 3–7 years of experience in outbound tour operations, preferably in educational/study tours or group travel.
  • Strong knowledge of visas, ticketing, and international travel documentation.
  • Excellent vendor management and negotiation skills.
  • Strong organizational, multitasking, and crisis management skills.
  • Good communication and interpersonal skills to coordinate with parents, teachers, and internal teams.
  • Proficiency in MS Office and travel operations software.
  • Willingness to travel if required during peak operations.

Skills: interpersonal skills,organizational skills,communication skills,crisis management,multitasking,travel,travel booking,negotiation,vendor management,travel operations software,customer service,ms office,dmc,visa processing,logistics management

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