Remote Customer Service
2 days ago
We're Hiring: Remote Customer Service Representative
Location: Remote (Applicants based in Singapore or similar time zone preferred)
Employment Type: Full-time / Part-time
Level: Entry to Mid-Level
Are you a people person with strong communication skills and a passion for solving problems? Join our team as a Remote Customer Service Representative, where you'll support customers across digital channels from the comfort of your home.
Key Responsibilities:
Provide prompt, professional support via email, live chat, and/or phone
Resolve customer inquiries related to orders, products, returns, and technical issues
Maintain accurate records of customer interactions
Escalate complex issues to the relevant team when needed
Collaborate with operations, logistics, or sales teams to ensure a seamless experience
Assist in building FAQ documents or improving help center content
Requirements:
Prior experience in customer service, call center, or online support preferred
Excellent written and spoken English
Strong empathy, patience, and communication skills
Able to multitask and work independently
Familiarity with Zendesk, Freshdesk, Intercom, or similar tools is a plus
Stable internet connection and a quiet work environment
Bonus Skills:
Multilingual (Mandarin, Bahasa, or other regional languages)
Experience in eCommerce, SaaS, or tech startups
Availability on weekends or evenings
What We Offer:
Fully remote and flexible work arrangement
Paid training and onboarding
Supportive team culture and virtual community
Performance-based incentives and bonuses
- Growth opportunities into QA, team lead, or operations roles
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