Technical Support Executive

10 hours ago

Mysore, Karnataka, India CARE INFOTECH Full time ₹ 1,44,000 - ₹ 2,16,000 per year

Job Title: Technical Support ExecutiveJob Description:

The Technical Support Executive is responsible for providing technical assistance and support to clients or internal users. This includes troubleshooting hardware, software, and network issues, resolving technical queries, and ensuring smooth IT operations. The role requires strong communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities:

  • Respond to customer queries via phone, email, or remote support tools
  • Diagnose and troubleshoot hardware, software, and network-related issues
  • Install, configure, and maintain operating systems, printers, and peripheral devices
  • Coordinate with the IT team for escalated technical problems
  • Log, track, and resolve support tickets within defined timelines
  • Assist in system updates, antivirus installation, and data backups
  • Maintain technical documentation and user support records
  • Provide basic training and guidance to users for IT tools and systems

Requirements:

  • Bachelor's degree or diploma in IT, Computer Science, or related field
  • 0–3 years of experience in technical support or helpdesk operations
  • Knowledge of Windows, MS Office, and basic networking concepts
  • Strong troubleshooting and communication skills
  • Ability to handle multiple tasks and work under pressure

Job Types: Full-time, Fresher

Pay: ₹12, ₹18,000.00 per month

Work Location: In person

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