L2 Production Support Engineer

7 days ago

Kakkanad Kochi Kerala, India Techrish Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are seeking a skilled and proactive L2 Production Support Engineer with 6–8 years of experience to join our dynamic support team. The ideal candidate will have a strong foundation in Unix, SQL, and DevOps tools, with exposure to SRE practices and AI-Hub environments. You will be responsible for ensuring the stability, reliability, and performance of production systems, supporting critical applications, and collaborating closely with development and infrastructure teams.

Location: Remote

Employment Type: Full-Time / Depends on the client requirement

Client-Based Opportunity

Key Responsibilities:
  • Provide L2 support for production systems, ensuring high availability and timely issue

    resolution.
  • Monitor system performance and proactively address issues before they impact

    business operations.
  • Analyze and troubleshoot incidents using Unix shell, logs, and SQL queries.
  • Collaborate with development teams to deploy and validate application fixes and

    enhancements.
  • Create and maintain runbooks, support documentation, and standard operating

    procedures.
  • Participate in on-call rotation and incident response processes.
  • Support CI/CD pipelines and contribute to DevOps automation efforts.

    Work closely with SRE teams to ensure system reliability and scalability.
  • Interface with AI-Hub platforms and tools, supporting related services and

    integrations.
Required Skills &
  • 6–8 years of experience in production support or related roles.
  • Strong knowledge of Unix/Linux environment and shell scripting.
  • Proficient in SQL for data investigation and issue resolution.
  • Experience with DevOps tools such as Jenkins, Git, Docker, etc.
  • Familiarity with SRE practices like monitoring, alerting, SLAs, and error budgets.
  • Exposure to AI-Hub platforms or AI/ML-related workflows is a strong plus.
  • Excellent problem-solving and communication skills.
  • Ability to work in a fast-paced and collaborative environment.
Preferred Qualifications:
  • Experience with monitoring tools (e.g., Prometheus, Grafana, Splunk, ELK).
  • Knowledge of cloud platforms (AWS, GCP, Azure) is a plus.
  • Familiarity with ITIL processes and service management tools like Jira, ServiceNow.
Benefits:
  • Competitive salary and performance-based incentives
  • Health insurance and wellness programs
  • Opportunities for learning and career advancement
  • Flexible work arrangements (if applicable)

Note:This opening is for a client requirement, and not a direct position within our organization.

Job Category: IT / Technical Support

Job Type: Full Time

Job Experience: 6–8 years

Job Types: IT / Technical Support
Schedule:
Experience: 6–8 years

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