Technical Support Specialist

3 days ago

Mumbai, Maharashtra, India Lotus Interworks Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job Title: Technical Support Engineer Experience Required: 2–3 Years Location: Remote Employment Type: Full-Time Shifts: Rotational (24/7 support environment)

Job Summary: We are looking for a skilled and proactive Technical Support Engineer with 2–3 years of experience in technical troubleshooting and software testing. The ideal candidate will have excellent communication skills, strong manual testing abilities, and a positive, customer-first attitude. Flexibility to work in rotational shifts including night shifts is essential.

Key Responsibilities: Provide high-quality technical support to users and clients.

Perform thorough manual testing of web platforms and services.

Troubleshoot and resolve technical issues effectively and promptly.

Test and validate websites, especially WordPress-based platforms.

Collaborate with development and QA teams to report bugs and ensure resolutions.

Maintain detailed documentation of issues and resolutions.

Required Qualifications: BE (Comp Science or equivalent).

2–3 years of relevant technical support.

Strong verbal and written communication skills.

Excellent technical troubleshooting skills.

Strong manual testing experience.

Preferred Skills (Added Advantage): Experience with automation testing tools such as Selenium or Playwright.

Hands-on experience with WordPress or website testing.

Familiarity with bug tracking and documentation tools (e.g., Jira, Confluence).

Soft Skills: Positive attitude and strong work ethic.

Team player with good behavioral skills.

Willingness to learn and adapt quickly.

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