Key Account Manager

2 weeks ago

Chennai, Tamil Nadu, India Wabtec Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key missions of the position:

  • Key Account Management of ICF customer (Business Development, Orders, Sales, Cash)
  • Build Customer Intimacy & Ensure Highest levels of Customer Satisfaction across key stakeholders.

Responsibilities:

  • Map the ICF org structure & establish close working relationships across all key stakeholders in ICF and relay their business needs continuously & efficiently to the organization
  • Meet assigned annual targets for Order Intake & Cash in from ICF & Support Sales execution
  • Regular visits to various offices at ICF including depots (LHB, Shell, furnishing etc) for follow up of tenders, orders, modification advices, amendments, receipt notes, inspection clearances, payments & any related work pertaining to the business
  • Collect all information related to the product developments from ICF on a continuous basis & prepare the organization to anticipate new product development at early stage
  • Effective gathering of competitor information and monitoring of competitor activities through market intelligence and continuous engagement with ICF officials
  • Perform necessary groundwork for budget preparation annually with inputs from ICF on their production plans, current status of production and business plans for following 3 5 years
  • Monitoring and tracking of the stock position of ICF on monthly basis with inputs from production, planning and stores departments of ICF and systematic feedback to internal teams
  • Liaise with ICF on their urgent material needs and ensure precise delivery planning for timely despatch of material including inspection and acceptance of material on WTC
  • Obtain first-hand information on our product performance and competitor product performance by interacting with officers at all levels and provide actionable feedback to cross functional teams
  • Conduct Customer Satisfaction Survey, Enhance Customer Satisfaction & Net Promoter Score from ICF in line with assigned targets
  • Performing any other duties which the company may reasonable require at all times

Required Candidate Profile:

Education/Training

  • Graduate Engineer
  • MBA preferred but not compulsory

Professional Experience

Overall, 15 + Years of experience and at least 5 years of experience with Indian Railways.

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