Customer Support Lead

16 hours ago

Coimbatore, Tamil Nadu, India Green Apple HR Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year


Job Description:

We are looking for a Lead Customer Support for Coimbatore location

Experience: yrs (Experience handling Marketing & Sales function in retail sector, preferably, luxury products 05 to 08 years.)

Job Description

Customer Service Management

  • Over all in charge of Customer Service Department.
  • Develop business through online or offline (leads conversion).
  • Adherence to service procedures, policies and standards.
  • Monitor and on time delivery of product purchased by online customers.
  • Achieve the target assigned.
  • Verify all the online sale (Transaction paid/ Fraud alert).
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Report to management if there is any special requests or issues that requires top level management to be involved to solve.

Customer Enquiry and Updates

  • Attend and coordinate customer enquiry through phone, email or social media and
  • maintain excellence in customer support.
  • Follow up the customers on enquiry.
  • Re-reach customer for new update and follow up for further business development.
  • Collect testimonials from customers.
  • Take ownership of customers issues and follow problems through to resolution.
  • Handle customer complaints promptly.

Reporting and Record Management

  • Maintain accurate records and document customer service actions and discussions.
  • Regularly report the customer service activities to the senior managers.

Skills required

  • Good Knowledge about CRM software.
  • Familiar with online product delivery process.
  • Familiar with online payment methods and procedures.
  • Basic understanding of Ecom operation and logistics would help in solving problems.

Salary: Salary is not a constraint for the right candidate

Interested candidates share your profile to  or contact 784Excelleee5891127


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