Gold Loan Officer

16 hours ago


Mumbai, Maharashtra, India GramPro Business Services Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 8,00,000 per year

WE ARE HIRING FOR A SCHEDULED COMMERCIAL BANK - ESAF SMALL FINANCE BANK

Key responsibilities:

  • Loan processing and disbursement:
  • Evaluate loan applications and documentation for accuracy and completeness.
  • Assess the purity, weight, and market value of gold items to determine loan amounts.
  • Perform credit appraisals and disburse loans according to policy.
  • Ensure smooth execution of all processes, including data entry, closure, and renewal of accounts.
  • Customer service:
  • Provide prompt and high-quality customer service, handling queries both pre- and post-disbursement.
  • Explain loan terms and conditions to clients.
  • Build customer relationships and satisfaction.
  • Sales and marketing:
  • Promote and sell gold loan products to new and existing customers.
  • Generate leads from open markets and referrals.
  • Cross-sell other bank products like savings accounts, mutual funds, or fixed deposits.
  • Compliance and operations:
  • Ensure all operations are compliant with internal policies and external regulations.
  • Maintain accurate records of all transactions and manage file management.
  • Securely store pledged gold and manage the keys to storage facilities.
  • Liaise with internal departments and respond to audit findings to ensure zero discrepancies.

Required skills and qualifications :

  • Education:
    Any Graduate Degree
  • Experience:
    Minimum 2 years of experience in a banking or non-banking financial company (NBFC), especially in gold loans, is highly preferred. Experience in a sales role is often required for sales-focused positions.

If you are Interested please drop your updated CV through WhatsApp to Ms. Chanchal


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