Customer Relations Officer

2 weeks ago

Cochin, Kerala, India Career Grids Consultants Full time ₹ 1,50,000 - ₹ 2,00,000 per year

Job Title: Customer Relations Officer

Experience Required: 2–3 Years

Location: Kochi, Kerala

Employment Type: Full-Time

About Us:

Career Grids Services Pvt Ltd is a leading healthcare recruitment agency connecting qualified candidates with overseas opportunities. We take pride in delivering exceptional service and building lasting relationships with our clients and candidates.

Key Responsibilities:

  • Handle inbound and outbound calls to provide information about our services.
  • Follow up with potential leads and existing customers to ensure satisfaction and engagement.
  • Maintain accurate records of customer interactions in the CRM system.
  • Understand customer requirements and provide appropriate solutions or information.
  • Work closely with the sales and operations teams to ensure smooth client onboarding.
  • Achieve daily/weekly/monthly call and conversion targets.
  • Handle customer queries, concerns, and feedback professionally and promptly.

Requirements:

  • 2–3 years of experience in customer service, telecalling, or a similar role.
  • Strong communication and interpersonal skills in English (knowledge of other languages is an advantage).
  • Ability to build rapport and maintain positive relationships with clients.
  • Basic computer skills and experience working with CRM systems.
  • Goal-oriented, self-motivated, and able to work under minimal supervision.
  • Positive attitude and problem-solving skills.

Preferred Qualifications:

  • Experience in the recruitment, healthcare, or service industry will be an added advantage.

Benefits:

  • Competitive salary
  • Training and career growth opportunities.
  • Friendly and supportive work environment.

Job Type: Full-time

Pay: Up to ₹20,000.00 per month

Work Location: In person

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