Associate - Ser ser

Department
- Servicing
- Job posted on
- Mar 02, 2025
- Employment type
- Full Time

**Analyst/ Sr. Analyst**

**Service Excellence**

**About Us**

Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.

Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

**Job Overview**:

- The associate engaged in mortgage servicing is responsible for supporting various functions, including banking, cash management, payment services, and addressing payoff-related inquiries and analyses concerning mortgage loans.
- Key responsibilities encompass a comprehensive examination of customer payment histories and offering suitable assistance to other internal departments to ensure accurate responses to customer inquiries.
- Prompt completion and assessment of payment histories to ensure the adherence to all RESPA and state regulations.
- The processor is tasked with managing the daily operations of loans that are received in the queues.
- This role involves documenting all transactions, reconciling accounts, and maintaining comprehensive records of all financial activities. It is essential to ensure that all relevant systems are updated in a timely manner.

**WORK FROM OFFICE ONLY (5 DAYS)**

**Job Roles and Responsibilities**:

- Processing loans in accordance with the requests or tasks queued, ensuring completion within the designated timeframe.
- Adhere to established standard operating procedures to execute tasks with precision and achieve accuracy on the first attempt.
- Capture required data points pertinent to transaction processing to facilitate report generation and performance assessment.
- Commit to a 9-hour work schedule to consistently meet daily SLA and KPI objectives.
- Engage actively during training sessions to clarify any uncertainties, while providing support to colleagues and contributing to the achievement of team objectives.

**WORK FROM OFFICE ONLY (5 DAYS)**

**Qualification & Experience**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions_
- Educational qualification and years of experience required in any specific domain/skill for the role_
- A minimum of one year of experience in mortgage servicing operations is required.
- Proficient in evaluating cash management, payment services, and resolving inquiries related to payoffs.
- Demonstrates a strong attention to detail.
- Capable of responding swiftly, engaging in critical thinking, and collaborating effectively within a dynamic team in a fast-paced setting.
- Willingness to work night shifts and in an office environment.