Supervisor - Actv Ser prop Txs

Department
- Property Taxes
- Job posted on
- Mar 03, 2025
- Employment type
- Full Time

**PROPERTY TAXES /INSURANCE**

**Team Leader**

**About Us**

Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.

Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

**Job Overview**:

- The Team Leader will be tasked with supervising the daily functions of the Escrow team.
- This role encompasses managing team performance, addressing escalated customer issues, and executing strategies aimed at enhancing customer satisfaction.
- The Team Leader will also be responsible for mentoring and training team members, tracking performance metrics, and delivering regular updates to the management team.
- Team Leader will assign tasks and establish objectives for team members, while also monitoring performance and offering constructive feedback.
- Team Leader will ensure effective communication within the team, facilitate problem-solving and conflict resolution, and report progress to senior management.

**Job Roles and Responsibilities**:

- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting monthly performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Suggest and organize team building activities

**WORK FROM OFFICE**

**Qualification & Experience**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions_
- Educational qualification and years of experience required in any specific domain/skill for the role_
- Basic Degree completion (15 years of education)
- Good written and oral communications skills in English
- 3 years of US Mortgage Experience in managing Bankruptcy teams with 1 year as Team Leader role.
- Good exposure to MS office - especially MS-Excel and MS-PowerPoint.
- Demonstrates a strong attention to detail.
- Capable of responding swiftly, engaging in critical thinking, and collaborating effectively within a dynamic team in a fast-paced setting.
- Willingness to work night shifts and in an office environment.