Supervisor - Ser

Department
- Servicing
- Job posted on
- Mar 02, 2025
- Employment type
- Full Time

**Team Leader Operations**

**(Bank/ Cash/ Payment/ Pay Offs)**

**About Us**

Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.

Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

**Job Overview**:

- The associate engaged in mortgage servicing is responsible for supporting various functions, including banking, cash management, payment services, and addressing payoff-related inquiries and analyses concerning mortgage loans.

Key responsibilities encompass a comprehensive examination of customer payment histories and offering suitable assistance to other internal departments to ensure accurate responses to customer inquiries.
- Prompt completion and assessment of payment histories to ensure the adherence to all RESPA and state regulations.
- The processor is tasked with managing the daily operations of loans that are received in the queues.
- This role involves documenting all transactions, reconciling accounts, and maintaining comprehensive records of all financial activities. It is essential to ensure that all relevant systems are updated in a timely manner.

**Job Roles and Responsibilities**:

- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting monthly performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.

**WORK FROM OFFICE (5 DAYS)**

**Qualification & Experience**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions_
- Educational qualification and years of experience required in any specific domain/skill for the role_
- Basic Degree completion (15 years of education)
- Good written and oral communications skills in English
- 3 years of US Mortgage Experience in managing Bankruptcy teams with 1 year as Team Leader role.
- Good exposure to MS office - especially MS-Excel and MS-PowerPoint.
- Demonstrates a strong attention to detail.
- Capable of responding swiftly, engaging in critical thinking, and collaborating effectively within a dynamic team in a fast-paced setting.
- Willingness to work night shifts and in an office environment.