Customer Relationship Executive

2 weeks ago

Shivaji Nagar Pune Maharashtra, India Smart Homes Full time

**Key Responsibilities**
- Handle customer queries and provide timely resolutions with professionalism.
- Act as the bridge between sales, accounts, legal, and technical teams to ensure seamless customer experience.
- Manage customer documentation, agreements, and payment schedules.
- Coordinate with customers for site visits, handovers, and possession-related activities.
- Maintain customer data and interaction history in CRM/ERP systems.
- Provide updates to customers regarding project progress, approvals, and handover timelines.
- Address grievances and escalate issues when required to ensure customer satisfaction.
- Support post-sales activities, including registration, stamp duty coordination, and loan documentation.
- Liaise with banks and financial institutions for the **APF (Approved Project Financial) documentation process** to facilitate customer home loans.
- Ensure high standards of communication and service delivery across all customer touchpoints.

**Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or related field.
- **2-5 years of experience** in **CRM or customer-facing roles** in the real estate industry.
- Strong communication skills in **English, Hindi, and Marathi**.
- Excellent interpersonal and client-handling skills.
- Knowledge of real estate documentation, agreements, **RERA guidelines, and APF documentation process**.
- **Proficiency in MS Office (Word, PowerPoint), MS Excel (advanced functions, reporting, data analysis), CRM Software, and ERP Software is mandatory.**:

- Ability to multitask, manage pressure, and meet deadlines with professionalism.

**Skills Required**:

- **Communication & Language Proficiency** - Excellent written and verbal communication in English, Hindi, and Marathi.
- **Customer-Centric Mindset** - Ability to build trust and long-term relationships with clients.
- **APF Documentation Knowledge** - Hands-on experience with home loan and project approval processes with banks/NBFCs.
- **Technical Proficiency** - Skilled in MS Office, MS Excel, CRM tools, and ERP systems.
- **Documentation & Process Knowledge** - Strong understanding of agreements, loan, registration, and financial paperwork.
- **Problem-Solving Skills** - Quick thinking and resolution-driven approach to customer concerns.
- **Coordination & Multitasking** - Efficiently manage interactions with multiple teams and clients simultaneously.
- **Time & Data Management** - Organized approach to handling schedules, records, and reports.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Experience**:

- Real Estate: 1 year (required)

Work Location: In person

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