Patient Services Back Office Associate

3 days ago

Remote, India Harris Computer Systems Full time

Business Unit:
With decades of experience in medical billing, practice management, and revenue cycle management, PracticeMax has a proven track record of delivering tailored solutions that optimize efficiency and boost revenue. Our team of industry experts at PracticeMax is dedicated to ensuring client success by providing personalized support and guidance throughout the optimization process.

Job Summary:
The Patient Services Back Office Associate is responsible for delivering excellent customer service while managing medical billing, claim follow-ups, and collections to ensure timely reimbursements. The role involves working with multiple practice management systems, with product and workflow training provided.

Primary Functions:
Address and resolve patient and provider billing inquiries related to services provided.
Audit patient balances and escalate accounts requiring adjustments, following customer-specific guidelines.
Update patient records, including home/billing address, contact details, and insurance information.
Rebill claims as necessary while reviewing collection accounts.
Generate and print patient statements while ensuring accuracy and completion.
Process payments through client payment portals.
Review and work on bad address/return mail reports, updating patient demographic information as required.
Review collection reports and generate collection progression letters based on customer-specific processes.
Prepare accounts for distribution to collection agencies as per defined protocols.
Safeguard protected health information (PHI) and ensure compliance with HIPAA guidelines in all responsibilities.
Crosstrain on various team tasks to ensure business continuity and provide backup support when needed.
Support departmental and company goals and policies as a team player.
Maintain good attendance and adhere to scheduled work hours, including timely returns from breaks and lunch.
Escalate unresolved issues to the Patient Services Manager or Director as necessary.

Work Mode: Remote
Shift Timings: 6:30pm to 3:30am IST
Location: Remote-India
What We Are Looking For:
1. 1 to 3 years of working experience into RCM OR Medical Billing.
2. Working experience of reading EOB
3. Understanding patient charts, updating bad addresses
4. Working on small balance adjustments & running statements
5. Working on different software systems
6. AR Experience: researching claim problems and reading EOBs

What Would Make You Stand Out:
1. Math skills
2. Working occasionally on auditing accounts
Soft Skills/ Behavioral Skills:
1. Excellent Communication Skills (Written & Verbal)
2. Working Independently.
3. Critical Thinking

**Benefits**:
Annual Public Holidays as applicable
30 days total leave per calendar year
Mediclaim policy
Lifestyle Rewards Program
Group Term Life Insurance
Gratuity
...and more

  • Patient Services Back Office Associate

    1 week ago

    Remote, India Harris Computer Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Business Unit:With decades of experience in medical billing, practice management, and revenue cycle management, PracticeMax has a proven track record of delivering tailored solutions that optimize efficiency and boost revenue. Our team of industry experts at PracticeMax is dedicated to ensuring client success by providing personalized support and guidance...

  • Back Office Assistant Ind

    6 days ago

    Remote, India Elihu Institute Full time

    **Position**: Back Office Assistant **Location: Remote** **Type**: Full-Time **Salary**: 50,000.00 - 59,000.00 **About Us**: We are a dedicated pain management clinic committed to providing comprehensive and compassionate care to our patients. Our team is focused on improving the quality of life for those dealing with pain through personalized treatment...

  • Patient Relation Officer

    1 week ago

    Remote, India 247 DCT Full time

    **Job Title: Patient Relationship Officer** **Company**: 24/7 DCT **Location**: Remote **Shift**: Night Shift **Job Summary**: As a Patient Relationship Officer at 24/7 DCT, you will play a crucial role in enhancing patient satisfaction and facilitating effective communication between patients and healthcare providers. Your contributions will be vital in...

  • Back Office

    2 weeks ago

    Remote, India Sath outsourcing services pvt Ltd Full time

    Urgent Hiring for Back office Required Excel Knowledge, Mail drafting, Shortcut keys. Experience - Min 1 yr. Location - Sadar, Civil lines, Nagpur. Salary - 10 - 12 k **Salary**: ₹10,000.00 - ₹12,000.00 per month Schedule: - Day shift Work Location: Remote

  • Remote Back Office Associate Job at Codenete

    1 week ago

    Remote, India CollegeSearch Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About the JobAs a back office Associate at Codenete, you will be an integral part of our team, supporting various administrative tasks to ensure the smooth operation of our business. We are looking for an individual who is proficient in MS-Office, organized, detail-oriented, and a team player.Key Responsibilities: Manage and organize company documents and...

  • Back Office Executive

    3 days ago

    Remote, India MS JAMSONS ENTERPRISES Full time

    **About us** We are professional, agile and innovative. Our work environment includes: - Modern office setting - Food provided Back office teams do all business functions related to a company's operations. Back office executives are the backbone of any company. They look after the duties that keep the company running. The back office is an essential part...

  • Back-office Ba

    1 week ago

    Remote, India Luxoft Full time

    **Project description**: Our customer is embarking on a project to significantly extend the functionality of their Capital Markets Platform (Calypso). This is a multi-year project focusing on Backoffice functionality related to FX, FXD and IRD products. **Responsibilities**: Work with users and other stakeholders to understand business requirements around...

  • Back Office Assistant

    7 days ago

    Remote, India Compliance Mentorz Inc Full time

    JD: Maintaining Database. Maintaining Log book. Creating reports. Requirement.: At least 1 year of back office experience. Well versed with computers and Microsoft Office. Ready to work in evening shift. Open to learn new things. **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Evening shift **Experience**: - total work: 1 year...

  • Remote Patient Monitoring

    2 weeks ago

    Remote, India Jivani Infoline LLP Full time

    **Note - Work From Home/Office.** **Immediate joiners preferred.** **Employment Type**: Full Time, Work from Home/ Office **Shift**:US Shift (7:30 PM to 4:30 AM IST) **Industry Type**: RCM/ Healthcare Domain Care Coordinators assist patients with managing their overall health by daily monitoring and calls. You will have an assigned group of patients to...

  • Remote Patient Monitoring

    3 days ago

    Remote, India Jivani Infoline LLP Full time

    **Note - Work From Home/Office.** **Immediate joiners preferred.** **Employment Type**: Full Time, Work from Home/ Office **Shift**:US Shift (6:30 PM to 3:30 AM IST) **Industry Type**: RCM/ Healthcare Domain Care Coordinators assist patients with managing their overall health by daily monitoring and calls. You will have an assigned group of patients to...