Csr - Customer Service Representative
1 week ago
**Job Summary**:
**Key Responsibilities**:
- **Client Training**: Conduct onboarding and training sessions to educate clients on platform usage, best practices, and strategies to optimize their visibility and sales.
- **Membership Renewals**: Proactively follow up with clients for subscription renewals, addressing concerns and offering solutions to ensure continued engagement.
- **Account Management**: Maintain detailed records of client interactions, training progress, and renewal status.
- **Feedback Collection**: Gather client feedback to improve services and enhance customer satisfaction.
- **Collaboration**: Work closely with the sales and business development teams to ensure seamless client support.
**Requirements**:
- Prior experience in customer service, account management, or a related field (experience with B2B platforms is a plus).
- Strong communication and interpersonal skills.
- Ability to explain technical concepts to non-technical users.
- Problem-solving mindset with a customer-centric approach.
- Proficiency in Microsoft Office and familiarity with CRM tools.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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