Csr - Customer Service Representative

1 week ago

Noida Uttar Pradesh, India DataTrained Education Full time

**About company**

Access to quality learning in emerging technologies has always been a challenge to most of the demographics of the Indian subcontinent.

DataTrained aim is to shorten this curve and make quality professional education accessible to all. We are an ed-tech company with the sole aim of imparting quality programs in emerging technologies like Data Science, Analytics, Big Data, Artificial Intelligence, Machine Learning, Cloud Computing, Development, DevOps, Digital Marketing, Management, Engineering, and many more.

Our programs are well received by professionals across the globe as well as by the students who want to start a promising career in these emerging technologies. Our focus has always been on problem-solving approach guidance to our learners.

We have been ranked the best emerging Edutech company of the year 2020 by Business Mint.
- Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem
- Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Veritas business units as needed.
- Must be good in follow up and interpersonal skills.
- We highly welcoming Fresher to join our company
- Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution.
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively.

**Work Location: NOIDA**

Shift: Fixed Day Shift

**WALK-IN INTERVIEW DETAILS**:
**Interview Venue**:
**Data Trained Education Pvt. Ltd.**

B-2, 4th Floor, Sector-4. Noida. UP.

**Interview Timing: 11 am - 6 pm**

**Contact person-**

**Kritika - 9311568061**

**Alisha - 9311300632**

**Rashmi -8588997917**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- UK shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)

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