
Csr - Customer Service Representative
1 week ago
**Job description**
**Job Summary**:
**Key Responsibilities**:
**Inbound Calls**:
- Handle customer inquiries and provide appropriate solutions.
- Coordinate with other departments to resolve customer queries.
- Upsell relevant products after resolving customer concerns.
**Outbound Calls**:
- Conduct delivery feedback calls.
- Confirm Cash on Delivery (COD) orders.
- Investigate and verify reasons behind customer return requests.
- Maintain an accurate Excel record of all outbound call interactions.
- Address customer concerns received through social media platforms.
**Requirements**:
- Strong verbal and written communication skills.
- Ability to handle 70-100 calls per day.
- Proficiency in Microsoft Excel and other relevant tools.
- Customer-oriented mindset with problem-solving skills.
- Experience in customer service or a similar role preferred.
**Benefits**:
- Competitive salary package.
- Opportunities for growth and learning.
- Collaborative work environment.
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 9319855033
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