IT Associate
1 week ago
We are looking for an enthusiastic Entry-Level Autodesk Support Technician to assist users with technical issues related to Autodesk software (such as AutoCAD, Revit, Navisworks, and BIM 360). This is a great opportunity for recent graduates or individuals beginning their IT careers with a focus on design and engineering tools.
**Key Responsibilities**:
- Troubleshoot installation, licensing, performance, and user issues related to AutoCAD, Revit, Navisworks, BIM 360, and other Autodesk products.
- Assist users with basic software navigation, customization, and tool usage.
- Escalate complex issues to senior support engineers or Autodesk directly when necessary.
- Document issues and solutions in the helpdesk system and maintain knowledge base articles for common problems.
- Coordinate with IT and CAD/BIM managers to deploy and update Autodesk software.
- Support onboarding of new users, ensuring Autodesk software is properly configured and licensed.
**Qualifications**:
- Diploma or Bachelor’s degree in IT, Engineering, Architecture, or a related field.
- Basic understanding of Autodesk software such as AutoCAD, Revit, or Civil 3D (academic or internship experience acceptable).
- Good troubleshooting and analytical skills.
- Strong verbal and written communication.
- Willingness to learn and stay updated with the latest Autodesk tools and licensing models.
**Job Types**: Full-time, Permanent, Fresher
Pay: From ₹10,000.00 per month
**Benefits**:
- Provident Fund
Shift:
- Day shift
Work Days:
- Monday to Friday
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
Work Location: In person
Expected Start Date: 15/05/2025
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