Junior Associate

19 hours ago

Kochi Kerala, India Chris Johnson Business IT Solutions Full time

Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. - Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship. - Follows up with customer via telephone following initial contact. - Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product. - Continued product education to better service customer calls. - Maintains accurate daily record in tracker. **Requirements**: - **1+ year experience in international call center.**: - Strong customer service and tele calling skills. - Experienced with Web Based Applications and Windows. - Ability to manage sensitive and critical client information. - **Excellent verbal and written communication skills (English)** is a must. - Problem solving and decision-making skills. - Ready to work in day/night shifts (Rotational) **Job Types**: Full-time, Permanent, Fresher Pay: ₹16,000.00 per month **Benefits**: - Food provided - Health insurance - Provident Fund Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental Pay: - Yearly bonus Ability to commute/relocate: - Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred) **Education**: - Bachelor's (preferred) **Experience**: - Customer service: 1 year (required) **Language**: - English (required) **Location**: - Kochi, Kerala (preferred) Shift availability: - Day Shift (required) - Night Shift (required) - Overnight Shift (required) Work Location: In person

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