Client Success Executive

3 days ago

Mumbai Maharashtra, India OnGrid Full time

**OnGrid** is a leading digital trust platform offering digital KYC, verifications, and background checks foronboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGridhas completed more than **500+ million checks across 3000+ happy clients.**
At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountabilitythrough our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imaginationto be let loose and think of avenues never explored, and execute in ways never implemented before.

**Objective**:
Understand organization business/product, check the alignment of client businesses.

**Roles & Responsibilities**:

- Building long-term relationships with clients
- Build relationships with key employees among clients
- Addressing clients concerns and complaints
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with clients to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Collaborate with internal teams (e.g. sales, engineers, senior management, operations) toaddress clients’ needs

**Requirements**:

- 1-4 years of experience in Client Servicing/Customer Service
- Graduate in any specialization
- Good knowledge of working on google sheets and Microsoft office.
- Problem-solving oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command of the English language (Both written and spoken).
- Ability to perform under pressure

Pay: From ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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