Client Success Manager

3 weeks ago


Mumbai Maharashtra, India Harris Computer Full time

As a client success manager with the RCM team CSM will be responsible for -Evaluating the clients billing needs -Creating and educating clients on best practice workflow -Responsible for data base set up content in the software to ensure best billing practices workflows -Coordinating all practice billing activities with physician practice and RCM billing teams -Work closely with the Implementation team assigned to ensure proper system build and billing setup -Process clearing house enrollment and assist the physician practice to set up EFT as desired EDI and ERA enrollment -Responsible to set up the client s system and train staff on using PrognoCIS software based on their workflow using best billing practices -Daily tracking of operational elements of physician practice to include encounters open closed timely claims processing timely and accurate payment posting monitoring of un-posted payments billing questions clearinghouse reports weekly go-live follow up -Establish and maintain a working relationship with physician practice -Proactively analyzes the client s financial health on a monthly basis to identify reimbursement trends patterns of denials and to develop an intimate understanding of the factors that are contributing to the clients financial performance -Making workflow recommendations to both customer internal RCM team to improve back office operation -Creation of Month End Reporting and submission to provider practices -Research document train billing teams on specific insurance coding and documentation requirements -Research and share billing information pertinent to States and Insurances



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