Client Success Manager

3 days ago

Vikroli Mumbai Maharashtra, India Harris Computer Full time ₹ 5,00,000 - ₹ 15,00,000 per year

As a client success manager with the RCM team CSM will be responsible for:

  • Evaluating the clients billing needs.
  • Creating and educating clients on best practice workflow.
  • Responsible for data base set up content in the software to ensure best billing practices workflows.
  • Coordinating all practice billing activities with physician practice and RCM billing teams.
  • Work closely with the Implementation team assigned to ensure proper system build and billing setup.
  • Process clearing house enrollment and assist the physician practice to set up EFT as desired, EDI and ERA enrollment
  • Responsible to set up the client's system and train staff on using PrognoCIS software based on their workflow using best billing practices.
  • Daily tracking of operational elements of physician practice to include: encounters (open/closed), timely claims processing, timely and accurate payment posting, monitoring of un-posted payments, billing questions, clearinghouse reports, weekly go-live follow up.
  • Establish and maintain a working relationship with physician practice.
  • Proactively analyzes the client's financial health on a monthly basis to identify reimbursement trends, patterns of denials and to develop an intimate understanding of the factors that are contributing to the clients' financial performance.
  • Making workflow recommendations to both customer & internal RCM team to improve back office operation.
  • Creation of Month End Reporting and submission to provider practices
  • Research, document & train billing teams on specific insurance, coding and documentation requirements.
  • Research and share billing information pertinent to States and Insurances

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