Customer Associate

6 days ago

Bengaluru, India Isquare Soft Full time

Job Description

Roles and Responsibilities

HI W ehave openings for Customer Associate - Chat Support for US Global Product MNC _ Bangalore Location

**EP**: 2 Yrs - 6 yrs

**Location**: Bangalore ,

As a Customer Associate at Lumen, you will be responsible for delivering a world-class customerexperience to our valued customers.This exciting opportunity will allow you exercise your excellent sales and service skills while growing within a leading technology company.
The position is responsible for fielding inbound online chats from potential and existing customers, resolving complex questions, solving issues, and selling Lumen products and services as solutions for customer’s communication, technology, and entertainment needs.
The role includes establishing new accounts in the billing system, providing customer service and solutions to problems, handling credit inquiries, resolving customer complaints, explaining technical solutions, and asking discovery questions to understand needs.
Minimum Qualifications
2 to 6 years of experience in a customer-facing or sales environment, experience handling primarily chat.
Exemplary oral and written communications / comprehension skills in English.
Background in a customer focused or problem-solving environment
Promotes and sells products and services to customers
Ability to work independently without direct, onsite supervision
Strong customer focus, problem solving skills, and time management skills
Experience in complaint handling and resolution
Ability to meet and exceed monthly performance targets
Proficient PC Windows-based computer skills. Experience in Microsoft Suite of products
Minimum typing speed 35+ WPM

**Role**: Associate / Consultant

**Salary**: Not Disclosed by Recruiter

**Industry**: IT Services & Consulting

**Functional Area**: Consulting

**Role Category**: Management Consulting

**Employment Type**: Full Time, Permanent Key Skills customer facing or sales chat Associate Escalation Management Sales exposure International Chat Support Promotes sells products and services to customers AHT Management MIS Applied Learning Microsoft Suite of products Customer Orientation Skills highlighted with ‘ ‘ are preferred keyskills
Education
UG: BCA in Any Specialization,B.Tech/B.E. in Any Specialization,B.Sc in Any Specialization Company Profile
I Square Soft We provide full range of custom software development services. Ensure us as a efficient and reliable resource partner for our clients. We understand what it takes for a company to hire the right professional for the right position. We have developed a comprehensive and continuously growing database of highly qualified applicants in a variety of industries. The result of our efforts has created a loyal client base that utilizes our services on a continual basis. Our firm’s success is attributed to being highly focused, well managed, and adaptable to the ever changing marketplace. Company Info

**Recruiter Name**: sridhar

**Contact Company**: I Square Soft

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