Customer Support Representative/customer Support

6 days ago

T Nagar Chennai Tamil Nadu, India Genesis Placement Services Full time

Job Description
We are hiring for one of the client in chennai T nagar

1. CRM Strategy Development
- Develop and execute a comprehensive CRM strategy aligned with the organization's goals to enhance customer relationships, increase customer retention, and drive revenue growth.

2. Data Analysis
- Analyze customer data to gain insights into customer behavior, preferences, and trends. Utilize data-driven insights to develop targeted marketing campaigns and customer engagement strategies.

3. CRM Software Implementation
- Select, implement, and manage CRM software solutions, ensuring they meet the organization's needs and integrating them with existing systems.

4. Customer Segmentation
- Segment the customer base to tailor marketing and communication efforts based on customer demographics, behavior, and preferences.

5. Customer Journey Mapping
- Create and optimize customer journey maps to enhance the customer experience and identify opportunities for improvement.

7. Multichannel Communication
- Implement multichannel communication strategies, including SMS, social media, and chatbots, to engage customers across various touchpoints.

8. Feedback and Surveys
- Gather customer feedback through surveys and feedback mechanisms to measure satisfaction and identify areas for improvement.

9. Customer Support Integration
- Collaborate with customer support teams to ensure a seamless customer experience and resolve issues promptly.

10. Performance Metrics
- Establish key performance indicators (KPIs) to track the effectiveness of CRM efforts and provide regular reports to management.

11. Compliance
- Ensure compliance with data protection regulations, such as GDPR, and maintain the security and privacy of customer data.

**Qualifications - Degree**

**Exp: 1 to 5 Years**

**Immediate joiner (preferred)**

**T nagar -Chennai**

**Speak with employer**

**call : 04447728056 and whatsupp 8072481869 (Call between 10.30 to 06.00 PM)**

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Morning shift

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