Customer Service Officer

4 days ago

Bengaluru Karnataka, India FiveS Digital Full time

Troubleshoot and resolve customer issues efficiently, escalating complex cases to higher management as needed.
- Assist customers with the problems, including specific tasks such as account setup, troubleshooting, and service management.
- Provide accurate information and guidance regarding products, services, and policies.
- Maintain detailed records of customer interactions and transactions, including inquiries, comments, and complaints.
- Language:
1. L1 - Hindi + English, 6 Months+ experience in Customer Service, English (written 55+, spoken V4+)

2. L2 - Hindi + English, up to 2 years’ experience in Customer Service / Troubleshooting
- Experience: Minimum of 6 months in a customer service role.
- Work Location: On-site only (WFO).

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

Application Deadline: 03/09/2024

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