Customer Service Officer

6 days ago

Bengaluru Karnataka, India INNOVFIX PRIVATE LIMITED Full time

**About the Role**:
We are looking for a **female Customer Support Officer** who can communicate fluently in **Kannada and English**, to assist users with their queries, provide clear information, and ensure a friendly and professional experience on every interaction. This is an opportunity to be a key voice of our brand and support users with care and empathy.

**Key Responsibilities**:

- Attend incoming and outgoing customer calls in **Kannada and English**:

- Resolve user concerns with patience and professionalism
- Provide guidance about app features, usage, and services
- Document issues and customer feedback accurately
- Coordinate with internal teams for issue resolution
- Maintain a positive and respectful tone at all times

**Eligibility Criteria**:

- Must be fluent in **Kannada and English** (speaking is mandatory)
- Basic knowledge of smartphones and apps
- Prior customer support experience is a plus (freshers welcome)
- Good listening skills and problem-solving attitude
- Willing to work in rotational shifts or weekends (if required)

**Education Qualification**:

- 12th Pass or Any Graduate

**Why Join Us?**
- Friendly and safe working environment for women
- Salary with attractive incentives
- On-the-job training and career growth opportunities
- Work-from-home or office options available (as per role)

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Language**:

- English,Kannada,tamil (required)

Work Location: In person

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