Customer Service Officer

1 day ago

Bengaluru Karnataka, India INNOVFIX PRIVATE LIMITED Full time

**Job Description - Customer Service Officer (Female, Kannada Speaking)**

**Company**: Innovfix Pvt Ltd
**Location**: Bangalore (Work From Office)
**Position**: Customer Service Officer
**Employment Type**: Full-time
**Experience**: Fresher / Experienced (both can apply)

**About the Role**

**Key Responsibilities**
- Attend incoming **user calls and messages** related to the app/website.
- Understand user issues (login, registration, payment, usage, etc.) and resolve them promptly.
- Guide users step-by-step in using the platform effectively.
- Escalate unresolved cases to the technical/support manager when required.
- Maintain polite, professional, and empathetic communication at all times.
- Document common issues and solutions for improving future support.

**Requirements**:

- **Kannada fluency** (spoken & written).
- Basic English/Hindi understanding will be an advantage.
- Good communication and listening skills.
- Patience and problem-solving attitude.
- **Freshers are welcome** - training will be provided.
- Must be comfortable working from office in Bangalore.

**Benefits**
- Salary as per industry standards.
- Training & growth opportunities.
- Friendly and supportive work environment.
- Fixed working hours (Monday-Saturday).

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

**Language**:

- English (preferred)

Work Location: In person

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