Patient Co Ordinator Front Office
2 days ago
**Front Office Management**:
- Greet and assist patients/visitors in a polite and professional manner.
- Manage incoming calls, inquiries, and appointment scheduling.
- Maintain the reception area in a neat and welcoming condition.
- **Patient Coordination**:
- Guide patients for registration, consultation, diagnostics, and admission processes.
- Assist patients in filling forms, understanding hospital procedures, and billing queries.
- Coordinate with doctors, nurses, and other departments for patient requirements.
- Ensure proper follow-up and feedback collection from patients.
- **Administrative Duties**:
- Maintain patient records, appointment schedules, and reports.
- Handle billing support and coordinate with accounts for payment clarifications.
- Monitor waiting times and update patients regarding delays.
- **Customer Service**:
- Handle patient complaints and escalate issues to management when required.
- Provide information about hospital facilities, services, and policies.
- Ensure high-quality service and patient satisfaction.
**Skills & Qualifications**:
- Graduate in any discipline (preferably in Hospital Administration / Healthcare).
- Minimum 4 years of experience in front office / patient care services.
- Good communication skills (English, local language, Hindi preferred).
- Computer proficiency (MS Office, Hospital Management Software).
- Strong interpersonal, organizational, and problem-solving skills.
**Key Attributes**:
- Pleasant personality with positive attitude.
- Patient-friendly and empathetic.
- Ability to multitask under pressure.
- Team player with commitment to service excellence.
contact:
vinothalakshmi E
6383566138
**Benefits**:
- Provident Fund
Work Location: In person
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