Collection Associate

2 days ago

Bengaluru, India Black & White Business Solutions Full time

**Job Information**:
Industry

**Non-IT Lateral**
***

Province

**Karnataka**
***

City

**Bangalore North**
***

Postal Code

**560001**
***

Country

**India**

**Work location**: Prathik Tech Park, Electronic City Ph-1, Bengaluru, Karnataka.

**Shift timings**: 3 PM to 12 MIdnight

**WORK FROM OFFICE FOR INITIAL 6 MONTHS**

**Total experience required**: 3 to 6 years.

**VOICE PROCESS**

**Key Responsibilities**
- The duties of a Collections Associate includes collection calls
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts
- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.**Essential Functions**
- Weekly and monthly reporting to direct supervisor
- Monthly Delinquency notices
- Processing monthly credit memos and the appropriate reporting
- High volume phone calls to assigned delinquent customers
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Internal and External customer interface
- Participate in team planning meetings
- Meet defined department goals and activity metrics
- Around 30 calls in a day
- Outbound Collections

**Mandatory skills**:

- 3-6 years High Volume B2B Collections experience.
- Knowledge of Billing and Collections procedures
- Experience with Oracle JDE a plus
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities

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