Collections Associate

4 days ago


Bengaluru, India Musquare Technologies Full time

**Work location: Bengaluru, Karnataka.**

**Shift timings: 6 PM to 3 AM**

**WORK FROM HOME - Permanent**

**Total experience required: 3 to 6 years.**

**VOICE PROCESS Completely.**

**Key Responsibilities**
- The duties of a Collections Associate include collection calls.
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts
- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Essential Functions
- Weekly and monthly reporting to direct supervisor
- Monthly Delinquency notices
- Processing monthly credit memos and the appropriate reporting
- High volume phone calls to assigned delinquent customers
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Internal and External customer interface
- Participate in team planning meetings
- Meet defined department goals and activity metrics
- Around 30-60 calls in a day
- Outbound Collections & Inbound collections.

**Mandatory skills**:

- 3-6 years High Volume B2B Collections experience.
- Knowledge of Billing and Collections procedures
- Experience with Oracle JDE a plus
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities

**Salary**: ₹1,000,000.00 - ₹1,100,000.00 per year

Schedule:

- US shift

Application Question(s):

- Total Experience?
- Yrs of experience in Collections?
- Notice period?
- Current CTC?
- Expected CTC?
- Any offers in hand?
- Current location ?
- are you okay for night shift?
- are u okay for voice process completely?


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