Collection(Credit Collection) Associate(Immediate

10 hours ago

Bengaluru, India Semperfi Solution Full time

**Billing & Collections Sr Associate
- C122**

**(Default)**
- Electronic City Rd, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100, India
- Full-time

**Company Description**

ContinuServe is a leading professional services and outsourcing firm that helps Fortune 2000 organizations improve service levels and reduce costs within their back-office operations through the implementation and delivery of shared services solutions. We also provide Carve-out outsourcing services for financial and IT functions. We advise and provide outsourced services to strategic and financial buyers executing Carve-out M&A transactions.

**Work location**: Prathik Tech Park, Electronic City Ph-1, Bengaluru, Karnataka.

**Shift timings**: 3 PM to 12 MIdnight

**WORK FROM OFFICE**

**Key Responsibilities**
- **Experience with CREDIT MANAGEMENT n COLLECTIONS**
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts
- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Essential Functions
- Weekly and monthly reporting to direct supervisor
- Monthly Delinquency notices
- Processing monthly credit memos and the appropriate reporting
- High volume phone calls to assigned delinquent customers
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Internal and External customer interface
- Participate in team planning meetings
- Meet defined department goals and activity metrics
- Around 30 calls in a day
- Outbound Collections

**Qualifications**

**Mandatory skills**:

- Knowledge of Billing and Collections procedures
- Experience with Oracle JDE a plus
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsib

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹800,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- credit collection exp: 5 years (preferred)
- semivoice: 1 year (preferred)

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