Credit & Collections Analyst

3 days ago

Bengaluru, Karnataka, India Deloitte Consulting Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Title: Credit & Collections Analyst

Location: Bangalore

Experience: 2 to 8 Years

Job Summary:

The Credit & Collections Analyst ensures timely and accurate cash application, collections, and customer account management. The role focuses on payment accuracy, reconciliation, and dispute resolution while supporting month-end closing and compliance.

Key Responsibilities:

• Record and apply customer payments with 100% accuracy and strong attention to detail

• Manage and oversee collections activities for all active customers

• Perform account reconciliation ensuring zero open items and no unapplied cash

• Analyze aging reports and take action to improve collections performance

• Provide customer service in early-stage collections and escalate disputes as needed

• Work with cross functional teams to resolve payment issues

• Meet monthly Cash Collections and Past Due Targets

• Review daily bank statements and ensure timely cash application

• Generate reporting including unapplied cash and collection performance

• Support month-end closing processes and reporting using automated accounting systems

• Participate in process improvement initiatives

• Ensure compliance with policies, guidelines, and regulations

Requirements:

• 2 to 8 years of experience in Cash Applications and Collections within a Shared Services environment

• Fluent English communication skills, verbal and written

• Strong customer service orientation with good interpersonal skills

• Proactive, detail oriented, and accountable for outcomes

• Positive attitude and strong team player

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