Customer Service Officer

4 days ago


Thiruvanmiyur Chennai Tamil Nadu, India Sintron Electronics Pvt Ltd Full time

**Designation**: Customer Service Executive(non voice)

**Department**: Service Support

**Location**: Our office Address:
**Sintron Electronics Pvt Ltd**

Sintron Square, 1st floor, Dr. VSI Estate, Phase-1, Thiruvanmiyur, Chennai - 41.

**Key Responsibilities**
- Coordinate with dealers for service-related queries.
- Prepare and upload estimations in the system.
- Track courier shipments and share docket/tracking details with dealers or BDMs.
- Maintain weekly service TAT (Turnaround Time) records.
- Manage materials in the lab and ensure availability of required equipment and consumables.
- Maintain purchase records and vendor contacts.
- Place purchase orders for required materials, equipment, or customized hearing aids as per party challans and instructions.
- Coordinate customized and production hearing aid orders, ensuring timely follow-up and delivery.
- Provide direct support to dealers for service-related issues.

**Skills & Competencies**
- Good communication and coordination skills.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Ability to manage data, track orders, and prepare reports.
- Strong organizational and follow-up skills.

**Educational & Experience Requirements**
- Graduate in any discipline (preferably with a business/commerce background).
- 1-3 years of experience in customer care, sales coordination, or service support.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)
- Tamil (required)

Work Location: In person



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