Customer Service and Sales Officer

6 days ago

Chennai Tamil Nadu, India British Council Full time

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

**We connect. We inspire.**

**Pay Band: 4 / Grade H**
**Location: Chennai, India**

**Department: English Sales and Customer Management**

**Contract Type: Fixed Term Contract, 2 years**

**Closing Date: Wednesday, 8**th**October 2025**Malaysia Time (GMT +8)**

**Role Purpose**

The role is responsible for providing enquiry and registration services across the full range of British Council offerings, working closely with business teams to resolve customer enquiries at the first point of contact. The post plays a key role in delivering an engaging and friendly customer experience at physical centres, as well as through social media and web chat, while operating within established guidelines and quality standards. The post holder collects and records enquiry information as per procedures and drives income by converting enquiries into registrations, including opportunities for upselling and cross-selling.

**Role Accountabilities**

The role is responsible for delivering an engaging and professional customer experience across British Council’s physical centres, web chat, and social media platforms, handling enquiries, registrations, and first-level complaints while aiming to meet income and conversion targets. The post holder provides accurate product information, promotes services through upselling and cross-selling, and maintains accurate records on CRM and other systems. They support business operations by completing shift tasks, assisting in peak periods, and ensuring compliance with financial, operational, and customer service standards. The role also involves proactive follow-up with customers, contributing to service improvement, and collaborating with business teams to achieve service, sales, and quality objectives.

**Role specific skills, knowledge and experience**

**Language**:Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

**Education**:A bachelor's degree in any discipline is required.

**Work Schedule**:This is a on-site role with rotating shifts, including evening shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position and it requires working onsite five days a week.

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity and Inclusion Statement**

**Safeguarding Statement**

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

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