Customer Service Officer

2 days ago


Perungudi Chennai Tamil Nadu, India Cognex technology pvt ltd Full time

_Customer Service Officer's primary responsibility is to act as a liaison between a company and its customers, ensuring their satisfaction and resolving any issues or concerns they may have. This involves handling inquiries, processing orders, addressing complaints, and providing information about products or services. The role requires strong communication skills, empathy, and the ability to maintain a positive and professional demeanor even under pressure. Key Responsibilities of a Customer Service Officer:_
- _Issue Resolution: Addressing and resolving customer complaints, problems, and concerns efficiently and effectively._
- _Order Processing: Processing customer orders, ensuring accuracy and timeliness._
- _Product/Service Knowledge: Providing accurate and comprehensive information about the company's products and services._
- _Building Relationships: Establishing and maintaining positive relationships with customers._
- _Customer Engagement: Proactively engaging with customers to address their needs and ensure satisfaction._
- _Feedback Collection: Gathering customer feedback to identify areas for improvement._
- _Record Keeping: Maintaining accurate records of customer interactions and transactions._
- _Escalation: Escalating complex or sensitive issues to appropriate personnel._
- _Performance Targets: Meeting or exceeding performance targets related to call volume, resolution time, and customer satisfaction._
- _Continuous Improvement: Participating in training and development programs to enhance skills and knowledge._

**Job Types**: Full-time, Permanent

Pay: ₹9,371.43 - ₹32,435.55 per month

**Benefits**:

- Food provided
- Leave encashment
- Work from home

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



  • Perungudi, Chennai, Tamil Nadu, India IMBROX INFOTECH PRIVATE LIMITED Full time

    **Job Title -** Customer Service Officer **Job Summary -** **Responsibilities -** - Generating leads provided by the company - Resolving customer issues - Taking Customer Calls - Problem-Solving and Time -Management skills **Requirements -** - 12th Pass minimum from a recognized board **Languages -** - Hindi - Telugu - Malayalam - Kannada **Job Types**:...


  • Thiruvanmiyur, Chennai, Tamil Nadu, India Sintron Electronics Pvt Ltd Full time

    **Designation**: Customer Service Executive(non voice) **Department**: Service Support **Location**: Our office Address: **Sintron Electronics Pvt Ltd** Sintron Square, 1st floor, Dr. VSI Estate, Phase-1, Thiruvanmiyur, Chennai - 41. **Key Responsibilities** - Coordinate with dealers for service-related queries. - Prepare and upload estimations in the...


  • Chennai, Tamil Nadu, India Unilever Full time

    **ABOUT**UNILEVER**: Be part of the world’s most successful, purpose-led business. Work with brands that are well - loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity,...


  • Kilpauk, Chennai, Tamil Nadu, India Vedita Ventures Full time

    Hi, Greetings from Vedita Ventures! Urgent Hiring - Front Office/Customer Service Only Females Needed Immediate joiners preferred LOcation:Kilpauk 6 Days Working Pay: ₹9,086.54 - ₹25,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year...


  • Perungudi, Chennai, Tamil Nadu, India Business Zilla Full time

    _**Urgently hiring for Customer Service Representative profile to join our team.**_ - **Key responsibilities**:_ - Managing incoming calls and customer service inquiries. - Keeping records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken. - _H.S PASS / ANY GRADUATE CANDIDATE CAN APPLY_ -...


  • Nungambakkam, Chennai, Tamil Nadu, India Visco technologies Full time

    Job Summary: The **Service Coordinator** at Visco Technologies will play a key role in coordinating, scheduling, and managing service activities for our clients. You will be the primary point of contact between the service team and our customers, ensuring timely and efficient resolution of service requests while maintaining high levels of customer...


  • Perungudi, Chennai, Tamil Nadu, India skyfall voice communications pvt ltd Full time

    **Building and Maintaining Relationships**:CRM professionals act as the primary point of contact for clients, fostering long-term relationships through regular communication and personalized support. - **Understanding Customer Needs**:They actively listen to customer feedback, conduct surveys, and analyze data to identify trends and preferences. -...


  • Arumbakkam, Chennai, Tamil Nadu, India ROAMSOFT TECHNOLOGIES PVT LTD Full time

    Identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution. **Job Types**: Full-time, Permanent Pay: From ₹10,900.00 per month **Benefits**: - Health insurance - Internet...


  • Chennai, Tamil Nadu, India Yercaud Electronics Pvt Ltd Full time

    **Job Summary**: **Key Responsibilities**: **Service Coordination**: - Schedule and assign service technicians for installation, maintenance, and troubleshooting tasks. - Track service calls, complaints, and resolutions to ensure timely closure. - Maintain detailed service records and update CRM systems or service logs. **Customer Interaction**: - Serve...


  • Chennai, Tamil Nadu, India British Council Full time

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. **We connect....