Associate System Administrator

7 days ago

Mumbai Maharashtra, India Datavail Full time

**Title: Associate System Administrator**
Location: Mumbai
Education: Any Degree

5+ years of experience as Desktop Support Engineer
Required Skills, Competencies, Authorities and Training Needs

**Roles and Responsibilities**:

- You will be reporting to Manager and work on the tasks assigned.
- You will be responsible for configuring, projects, documentation, and performance tuning, monitoring, troubleshooting, laptops, desktops.
- Ensure you meet the deadlines and the SLAs.
- You will serve as the first point of escalation for the users.
- Prepare and update documents for the customer tasks whenever required.
- Document all the issues and their solutions for future references.
- You are expected to book 9 hours (shift timing) per day which includes both customer billable and internal non-billable hours.Bring highly complex and highly sensitive issue into notice of the manager.

**Must Have**:

- Needs to have at least 5 years of experience on desktop, laptops hardware/ software troubleshooting.
- Willing to work 24/7 environment. Must be flexible to work on weekends and after business hours, if required.
- Willing to work extended hours for supporting projects and troubleshooting issues.
- Must have the strong communication skills to deal directly with business and development teams.
- Must have strong technical skills to manage and take ownership of technical projects without any assistance.
- Expert in Troubleshooting any kind of issue.
- Proficient solving problems hardware problems with desktops, laptops.
- Proficient with MS Windows 10, 11, MS Office 365, Active Directory.
- Knowledge on Active Directory, ServiceNow, Asset management, network troubleshooting.
- Must be proactive and self-motivated, and not wait for direction.
- Must be easily understood and possess excellent English communication skills, both verbal and writing skills.

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