Customer Care Client Care Executive

5 days ago

Vileeparle East Mumbai Maharashtra, India Vendiman Pvt Ltd Full time

**Job Title**: Customer Care cum Client Care Executive
**Location**: Vile Parle, Mumbai
**Working Days**: Monday to Saturday
**Preferred Gender**: Female
**Experience Required**: Minimum 2 years in a customer support role
**Education**: Minimum Degree qualification is mandatory

**Job Summary**:
**Key Responsibilities**:

- Build and maintain strong relationships with clients, addressing their concerns and ensuring a high level of satisfaction.
- Resolve customer issues and escalate them to the appropriate departments if necessary.
- Manage and track customer queries through to resolution, ensuring timely follow-up.
- Coordinate with the internal teams to provide seamless client care and improve overall customer experience.
- Maintain detailed and accurate records of customer interactions and transactions.
- Prepare reports and summaries on customer feedback and suggestions.
- Handle customer complaints with a problem-solving attitude and escalate critical issues when necessary.

**Qualifications & Skills**:

- Minimum of 2 years of experience in a customer support role.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to manage client relationships.
- Ability to handle pressure and resolve issues efficiently.
- Proficient in using customer support systems, CRM tools, and Microsoft Office Suite.
- Strong organizational skills with attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Must have a minimum degree qualification.

**Additional Requirements**:

- Willingness to work 6 days a week (Monday to Saturday) at the Vile Parle location.

**Compensation**:
Competitive salary, commensurate with experience.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Location**:

- Vileeparle East, Mumbai, Maharashtra (required)

Work Location: In person

**Speak with the employer**
+91 9136055845

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