Customer Care Executive

1 week ago

Vileeparle East Mumbai Maharashtra, India Vendiman Pvt Ltd Full time

**Job Title**: Customer Care Executive
**Location**: Vile Parle, Mumbai
**Compensation**: ₹30,000 per month

**Key Responsibilities**:

- Identify and assess customer needs to provide appropriate solutions or guidance.
- Maintain detailed records of customer interactions, inquiries, complaints, and resolutions.
- Collaborate with internal teams to address and resolve complex issues efficiently.
- Follow up with customers to ensure their issues have been resolved to satisfaction.
- Contribute to team goals by achieving individual and departmental KPIs.

**Qualifications**:

- Proven experience in a customer service role, with a minimum of 1 year preferred.
- Strong verbal and written communication skills.
- Ability to remain calm and composed in high-stress situations.
- Problem-solving skills and a customer-first attitude.

**Work Hours**:
Monday to Saturday, 10:00 AM - 6:30 PM (2nd and 4th Saturdays off).

If you are passionate about helping customers and have a knack for communication, we would love to have you as part of our team

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9136055845

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