Associate, Service Desk

5 days ago


Mumbai Maharashtra, India Ares Management Full time

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry._

Job Description

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES
- Maintains a high degree of customer service and confidentiality (as needed) for all support queries while adhering to all service management principles
- Exercises problem-solving skills daily to resolve customer issues as they arrive
- Monitors progress of tasks and/or incident resolutions while determining escalation points and criticality of requests
- Manage incident resolution activities by identifying, troubleshooting, and resolving software failures that prevent a user from employing an existing IT service
- Ensure all required documentation is current, all support activities are properly logged and tracked in ServiceNow and other operational and relevant support systems
- Ensure the highest level of service delivery for all clients within the firm
- Identify issues and make recommendations that will improve processes and procedures
- Assist in strategic initiatives through brainstorming and implementation, etc
- Augment team capabilities by introducing / deepening additional technical skillsets
- Identifying, proposing & deploying solutions for recurring issues at the workstation level

QUALIFICATIONS

Education:

- Bachelor’s degree (or advanced) in business administration, Computer Science or related technical field Experience

Required:

- 5+ years

General Requirements:

- Experience with using ticketing systems (ServiceNow preferred)
- Operating within an ITIL framework
- Support within a high-volume, regulated enterprise environment (preferably finance)
- Creating / advocating user enabling technologies
- Technical Depth in supporting Widows 10 & common software (productivity, security) for an enterprise environment
- Call routing / management software - Five 9’s - Remote support using Beyond. Trust (Bomgar) remote access appliance or similar
- Asset management principles and software use
- Support of the O365 suite
- Use of System Center Configuration Manager
- IOS/Android support
- Minimum basic demonstrable knowledge with one at least one of the following:

- o Powershell scripting
- o ServiceNow development
- o Statistical Analysis
- o Process design
- o Knowledge management (KCS)
- o VBA
- o HTML
- o Process design, Analysis & Metrics
- Able to understand and articulate the benefits of technical implementations sufficient to drive adoption
- Someone who is not constrained by ‘what is’ but instead thinks of ‘what could be

Reporting Relationships

Manager, Infrastructure & Operations
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us__



  • Mumbai, Maharashtra, India MoSahay Associate Full time

    The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...

  • Service Desk

    5 days ago


    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Service Desk Location: Ahmedabad/ Mumbai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education **Job...


  • Delhi, Mumbai, Kolkata, India beBeeHospitality Full time US$ 40,000 - US$ 80,000

    Front Desk AssociateThis is a dynamic role that requires strong communication skills, attention to detail, and the ability to multitask. The Front Desk Associate will be responsible for providing exceptional guest service, handling front desk operations, and maintaining a clean and organized work environment.Key Responsibilities:Guest Service: Greet guests...

  • Service Desk Admin

    5 days ago


    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Required Skills: Service desk & Voice support, Good Communication skill. - Good-to-Have - 1 to 2 years relevant experience The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfilment process in line...


  • Mumbai, Maharashtra, India impact pvt Full time

    Role: International Service Desk Experience : Min 6 Months as a International Service Desk Location : Mumbai Salary : 45K CTC Notice : Immediate Education : Graduation Shift : Rotational Shift Pay: Up to ₹45,000.00 per month Shift: - Rotational shift Work Days: - Weekend availability **Experience**: - International Service Desk: 1 year...


  • Malabar Hill, Mumbai, Maharashtra, India JR Nexus Solutions Full time

    **Job Title**: CRM Executive / Front Desk Associate **Industry**: Fashion / Luxury Retail **Location**: Malabar Hill Mumbai **Experience Required**: 1-2 Years **Employment Type**: Full-Time **About the Role**: **Key Responsibilities**: - Greet and welcome all walk-in clients and appointments with warmth and professionalism. - Maintain accurate records of...


  • Mumbai, Maharashtra, India MoSahay Pv Full time

    A Guest Service Associate is a professional responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. He or she greets guests and assigns them their rooms, processes check-in and check-outs. Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Flexible schedule Schedule: - Day shift -...


  • Mumbai, India Travelex Full time

    Service Desk - TRP Role purpose The purpose of the role is the delivery of first line proactive and reactive technical support for all Travelex business areas. Working closely with IT colleagues, partners, suppliers and business areas to provide a single point of contact to log, fix and progress IT related requests and faults. Key accountabilities Call...


  • Mumbai, India Empire industries ltd Full time

    **Job Description - Front Desk Associate** Job Responsibilities: Client facing activities 1. Front desk management - includes meeting and greeting clients, receiving & registering inbound calls and requests. 2. Conducting client experience tours of the premises 3. Front ending client feedback sessions 4. Other direct in house client activities Back...


  • Mumbai, Maharashtra, India Ares Management Full time

    Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...