Trp - IT Service Desk
7 hours ago
Service Desk - TRP
Role purpose
The purpose of the role is the delivery of first line proactive and reactive technical support for all Travelex business areas. Working closely with IT colleagues, partners, suppliers and business areas to provide a single point of contact to log, fix and progress IT related requests and faults.
Key accountabilities
Call Management
To ensure that all calls are logged accurately within IT Service Desk
Capture detail & correct information pertaining to all inbound calls
Incident Management
To ensure all calls are updated and resolved within SLA targets
To endeavor to provide an ‘Above Customer Expectation’ service
Undertake first line resolution activities
Communication
Writes and speaks fluently on all aspects of work and communicates effectively
General
Undertakes any necessary training associated with the duties of the post and participates in training.
Complies with Travelex policies and standards, including all Company Health and Safety policies and legislation in the performance of their duties and responsibilities
Maintains confidentiality and observes data protection guidelines
Carries out any other reasonable duties in line with their capability
Experience and personal qualities
Desire to provide the customer support/service delivery.
Excellent customer service skills with a high level of focus on quality
Excellent inter-personal skills (verbal and written)
Clear understanding and interest in current and emerging IT technologies
Beneficial to have an awareness of the IT industry in general
An understanding and interest in the use of IT within business functions
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