Customer Relationship Associate

2 weeks ago

Hyderabad Telangana, India Tibarumal Gems & Jewels Full time

**Job Description - Customer Relationship Associate**

**Position Overview**

We are looking for a **Customer Relationship Associate** with maturity, warmth, and exceptional communication skills to build long-term trust and rapport with our valued clients. The role is best suited for a **woman professional aged 45 years or above** who naturally enjoys interacting with people, can engage in meaningful conversations, and creates a **positive, friendly, and welcoming environment** for customers in our luxury showroom.

**Key Responsibilities**
- Greet and welcome customers warmly, making them feel comfortable and valued.
- Build strong, friendly, and long-lasting relationships with walk-in clients, ensuring they enjoy their in-store experience.
- Engage in conversations with customers in a polite, cheerful, and approachable manner.
- Support the sales team by keeping customers engaged while they explore collections.
- Maintain customer comfort—offer water, seating, and ensure a pleasant showroom atmosphere.
- Keep a mental record of repeat customers, remembering their preferences, families, and occasions.
- Convey trust and positivity, ensuring customers leave with a happy and memorable impression.
- Collect and share customer feedback with the management team for service improvement.

**Qualifications & Skills**
- Prior experience in **customer-facing roles** (hospitality, retail, front office, or similar) is an advantage.
- Pleasant, talkative, and naturally friendly personality.
- Ability to converse fluently in English and local languages (Telugu/Hindi).
- Well-groomed, with a professional yet approachable appearance.
- Patience, empathy, and an ability to connect with people from diverse backgrounds.

**Personal Attributes**
- Warm, cheerful, and approachable.
- Strong people skills—enjoys meeting and talking with customers.
- Naturally positive and uplifting personality that enhances customer experience.
- Team player, willing to assist sales executives and managers in creating a customer-first culture.

**Compensation & Benefits**
- Attractive salary with growth opportunities.
- Employee discounts on products.
- Training in luxury customer service standards.
- A respectful and comfortable working environment.

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